Official Documents

Privacy Policy 100pluscuci
Member Personal Data Protection

100pluscuci takes every member's privacy seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information in accordance with the Malaysia Personal Data Protection Act (PDPA) 2010.

Updated: 1 January 2026
Compliance with Malaysia's PDPA 2010
256-bit SSL Encryption
Data is not sold to third parties

Our Commitment: 100pluscuci has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes. Your data is used solely for the purposes stated in this Privacy Policy.

1 Introduction

100pluscuci ("we", "Platform") is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information.

This policy is formulated in accordance with the provisions of the Malaysia Personal Data Protection Act (PDPA) 2010 and international best practices in data privacy management. We regard members' trust as a responsibility to be upheld to the highest standard.

By registering an account at 100pluscuci, accessing our platform, or using any of our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact our support team for account closure enquiries.

Compliance with Malaysia's PDPA 2010
Full 256-bit SSL Encryption

2 Types of Personal Data We Collect

100pluscuci collects various categories of personal information to enable us to provide a secure, seamless, and responsible service. The following are the data categories we collect:

Data Category Example Information Requirements
Identity Data Full name, MyKad number, date of birth, gender Mandatory (KYC)
Contact Data Phone number, email address Mandatory
Financial Data Bank account number, bank name, transaction history Mandatory
Technical Data IP address, device type, web browser, operating system Automatic
Usage Data Game history, betting, wins, activity logs Automatic
Communication Data Customer support conversation records, emails, complaints Where applicable

Note: Sensitive data such as MyKad numbers and bank account information is collected solely for identity verification (KYC) and payment processing purposes. We do not directly store credit or debit card details — all transactions are processed through PCI-DSS certified payment gateways.

3 How We Collect Personal Data

100pluscuci collects personal information through the following channels:

  • Account registration: Information you provide when registering a new account, including your name, phone number, and email address.
  • KYC (Know Your Customer) process: Identity documents such as a copy of your MyKad uploaded for identity verification before your first withdrawal is processed.
  • Financial transactions: Bank account information submitted when making a deposit or withdrawal request.
  • Platform usage: Activity data collected automatically while you use the platform — including games played, session duration, and navigation logs.
  • Cookies and tracking technologies: Technical information such as IP address, browser type, and device information is collected automatically via cookies and similar technologies.
  • Customer support communications: Information you share through live chat sessions, email, or other support channels.
  • Authorised third parties: In certain cases, we may receive your information from authorized third-party identity verification providers or payment providers.

4 Purpose of Personal Data Use

We use the personal data we collect solely for legitimate purposes necessary to operate the 100pluscuci platform. The following are the primary purposes for which your data is used:

  • Account management: Creating, verifying, and maintaining your member account while ensuring secure access to the platform.
  • Transaction processing: Processing deposits, withdrawals, and any other financial transactions you carry out on the platform.
  • Identity verification (KYC): Complying with anti-money laundering (AML) and counter-terrorism financing (CFT) requirements mandated by the relevant authorities.
  • Customer support: Handling enquiries, complaints, and assistance requests submitted by members.
  • Platform security: Detecting, investigating, and preventing fraud, collusion, account abuse, and any suspicious activity.
  • Service improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience and platform performance.
  • Important communications: Sending account-related notices, security updates, policy changes, and important transaction information.
  • Responsible gaming: Monitoring wagering activity patterns to detect signs of problem gambling and offer appropriate assistance to members who need it.
  • Legal compliance: Fulfilling legal obligations, regulations, and directives from authorities in force in Malaysia.

Marketing: We may use your contact information to send promotional offers and platform updates. You can opt out of marketing communications at any time through the notification settings in your account or by contacting 100pluscuci customer support.

5 Data Sharing With Third Parties

100pluscuci does not sell or rent members' personal data to any third party. However, we may share information in the following limited circumstances:

  • Payment service provider: Payment gateways and banks that process your deposit and withdrawal transactions receive the necessary financial information solely to complete the relevant transaction.
  • Identity verification provider: Third-party services that assist us in conducting KYC and AML checks to meet legal requirements.
  • Game provider: Game session information required by licensed gaming platform providers to conduct games fairly.
  • Legal authorities: When required by law, court order, or a valid request from a law enforcement agency.
  • Business transfers: In the event of a merger, acquisition, or sale of company assets, member data may be transferred to the successor entity — members will be notified in advance.

All third parties working with 100pluscuci are required to comply with strict data security standards and may only use your information for purposes expressly authorised in writing by 100pluscuci.

International Data Transfers: If your data needs to be transferred outside Malaysia, we ensure that the recipient provides protection equivalent to Malaysia's PDPA 2010 through legally binding data processing agreements.

6 Data Security & Technical Protection

100pluscuci continuously invests in enterprise-grade security infrastructure to protect members' personal data from unauthorized access, disclosure, alteration, or destruction. The key security measures we implement include:

  • 256-bit SSL/TLS encryption: All data transmitted between your device and 100pluscuci servers is encrypted using 256-bit SSL/TLS protocol at all times, without exception.
  • Encryption of data at rest: Sensitive data stored in our databases is encrypted using the industry-recognised AES-256 encryption algorithm.
  • Strict access controls: Only authorised staff with a legitimate business need may access member personal data — with full access records maintained for audit purposes.
  • Regular security testing: Our platform undergoes regular penetration testing and security audits conducted by qualified independent parties.
  • 24/7 Monitoring: An AI-powered threat detection system monitors our platform around the clock to identify any unusual activity.
  • Two-factor authentication (2FA): Members are encouraged to enable 2FA for an additional layer of protection on their accounts.

Security Incident: In the event of a data breach affecting members' personal information, 100pluscuci will notify the relevant authorities within the timeframe required by law, and affected members will be contacted as soon as possible through their registered communication channels.

7 Data Retention Period

100pluscuci retains members' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or to comply with applicable legal obligations.

  • Active account data: Retained for the duration your account is active and for 7 years after account closure, in line with Malaysia's financial legal requirements.
  • Financial transaction records: Retained for a minimum of 7 years as required under Malaysia's Anti-Money Laundering Act (AMLA).
  • KYC Data: Identity verification documents are retained for the duration the account is active and for 7 years after closure, subject to regulatory requirements.
  • Support communication logs: Customer support conversation records are retained for 3 years for reference and dispute resolution purposes.
  • Cookie data: Session cookies are deleted when the session ends. Preference cookies are stored for up to 12 months or until you delete them.

Once the retention period expires and no other legal requirements apply, your personal data will be securely deleted or anonymised using methods that ensure the data cannot be recovered.

8 Your Rights as a Data Subject

Under the Malaysia PDPA 2010 and international privacy best practices, you have the following rights regarding your personal data held by 100pluscuci:

9 Cookies & Tracking Technologies

100pluscuci uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
  • Performance cookies: Collecting information about how you use the platform — pages visited, time spent, and errors encountered — to help us improve platform performance.
  • Functionality cookies: Saving your preferences such as language, region, and display settings to deliver a more personalised experience.
  • Analytics cookies: Used to understand aggregate platform usage patterns for product improvement purposes. Analytics data is collected without directly identifying individuals.

You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect certain functions of the 100pluscuci platform.

Do Not Track: 100pluscuci respects Do Not Track (DNT) signals sent by your web browser. When DNT is enabled, we will limit the collection of tracking data that is not essential to platform operations.

10 Third-Party Links

The 100pluscuci platform uses licensed third-party game providers. When you launch a game from an external provider, you may be subject to that provider's separate privacy policy, which is independent of this Privacy Policy.

100pluscuci is not responsible for the privacy practices of third-party game providers or any external entities outside our control. We encourage you to read the privacy policies of any third-party services you use.

11 Privacy Policy Amendments

100pluscuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to members via:

  • A notice will be clearly displayed on the 100pluscuci homepage before any changes take effect.
  • In-account notification messages displayed to members upon their next login.
  • Email notification to the registered email address for significant changes.

The "Updated" date at the top of this Privacy Policy indicates the effective date of the latest version. Your continued use of the platform after changes take effect constitutes your acceptance of the amended policy.

12 Contact Our Privacy Officer

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the 100pluscuci Data Protection Officer (DPO) through the following channels:

  • Email: [email protected]
  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
  • Response time: We are committed to responding to all privacy-related enquiries within 5 business days.

For complaints that cannot be resolved directly with 100pluscuci, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia (JPDP), which oversees the enforcement of PDPA in Malaysia.

Your Rights

Rights Data Protection You

Under the Malaysia PDPA, you have full rights over the personal data we hold. We make it easy for you to exercise these rights.

Access Rights

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.

Right to Rectification

If your personal data is inaccurate or outdated, you have the right to request a correction via your account settings or by contacting customer support.

Right to Erasure

You may request the deletion of your personal data under certain circumstances, subject to our legal record-keeping obligations.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time without providing any reason.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

Right to Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your personal data while a dispute is being resolved.

To exercise any of the above rights, contact the 100pluscuci support team via 24/7 live chat or email: [email protected]

Protection Process

How 100pluscuci Protecting Your Data

We take a layered approach to protecting every member's privacy and data security. Each layer is designed to keep your data safe even if one layer comes under threat.

Industry-Grade Multi-Layer Protection
1
End-to-End Encryption

Every bit of data moving between your device and 100pluscuci servers is encrypted using TLS 1.3 with 256-bit encryption. No data is transmitted in plain text.

2
Multi-Layer Identity Verification

The 100pluscuci login system supports two-factor authentication (2FA) via SMS and authenticator apps. Every login attempt from a new device requires additional verification.

3
Real-Time Threat Monitoring

Our platform is equipped with a threat detection system that monitors 24/7 for unauthorised access attempts, brute force attacks, and any suspicious activity.

4
Regular Security Audits

Qualified independent cybersecurity firms conduct regular penetration testing and code audits to ensure no unaddressed vulnerabilities exist in our systems.

5
Team Training & Internal Policies

All 100pluscuci staff who handle personal data are required to complete data protection training and adhere to strict internal privacy policies backed by binding confidentiality agreements.

Privacy Commitment

Why Become a Member Trust 100pluscuci

Privacy is more than a document — it is how we operate every day. That is why millions of Malaysian members trust 100pluscuci with their data.

Compliance with Malaysia's PDPA 2010

All data handling practices at 100pluscuci are designed in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We conduct privacy impact assessments (PIA) for every new function involving personal data.

Full 256-bit SSL Encryption

256-bit SSL encryption protects all data communications between you and the 100pluscuci platform. The green padlock icon in your address bar confirms a secure connection at all times while using our platform.

No Data Sales

100pluscuci has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data is used solely for platform operations and legal compliance.

Periodic Independent Audits

Independent cybersecurity firms conduct comprehensive audits of our systems and data handling processes on a regular basis. Audit findings are used for continuous improvement to ensure data protection standards remain up to date.

Privacy Controls in Your Hands

100pluscuci members have full control over their privacy settings. You can manage notification preferences, request data access, make corrections, or submit deletion requests easily through your account panel.

Active Fraud Protection

Our AI-powered fraud detection system monitors every transaction and session in real time. Any unusual activity will trigger an automatic security review to protect your account from unauthorised access.

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